Your order will be shipped by either Australia Post Express Post express service or Toll parcel services. Shipping is free for orders over $65, and for smaller orders, a standard shipping fee of AUD$8.00 applies. Please allow 1 – 7 working days for delivery.

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship from Friday to Sunday or public holidays.

While we will do all we can to ensure your order is delivered on time, Pana Organic cannot be held responsible for conditions beyond our control such as severe weather, extreme heat, service interruptions, etc. Pana Organic cannot be held responsible for any parcels left unattended a property address. Pana Organic avoid delivering to PO Boxes as these boxes may have conditions not ideal for our chocolate. Please ensure to provide a street address whilst placing your order. If there is an issue with any items, Pana Organic will require photography of the products.

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.

Pana Organic ships directly to Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, select the UK or Europe store in the menu.

Country not listed? If you are in absolute need (we completely understand), please send us your order enquiry through our Contact page and we’ll see what we can do. Wholesale customers can also contact us through our Contact page for order and shipping information.