Can I order a gift voucher online?
Absolutely. You can find our online gift vouchers here. All you need to decide is how much they are worth it.
Do you gift wrap? Can I add a gift message to my order?
We do not currently offer a gift wrap service but because we’re thinkers we’ve created a gift pack range just to solve things like this. Check out the range here. The gift pack also comes with a gift tag which we can add a personalised message to. Actually, we can add a personalised message to […]
I’ve received a wrong item/something’s missing from my order.
Oh cacao. We’re sorry to hear that. Please send us your details via Contact Us or call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST.
Can I add something to my order once it’s been placed?
We are happy to change or amend your order if the request is received before the order has been dispatched. We usually process orders within 1-2 business days so please call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST or send us your details via Contact […]
Has my order gone through successfully?
Once your order has been placed you will receive a confirmation email with details of your order and an order number. If you created an account, you will be able to check your order in the Account section. If you have been charged for an order but haven’t received a confirmation email, get in touch […]
I’ve placed my order but my shipping details are incorrect. How can I change my details?
We usually process orders within 1-2 business day so please call our Customer Service team on +61 1300 717 488 from Monday to Friday 9am – 5pm AEST or submit your details at Contact Us. We will endeavour to fix up your details before your order is dispatched.
What if I am not home to receive my order?
Your shipped online orders should be fine, as long as it’s not too hot at your destination. Chocolate and the sun, whilst two of most people’s favourite things, don’t really mix. If it’s hot where you are we suggest you mail your parcel to a location where someone will be present. If your chocolate should […]
How much does delivery cost? And when will I get my order?
SHIP TO DELIVERY COST DELIVERY GUIDE SERVICE Australia AUD $8.00 2-5 business days Australia Post UK GBP £3.50 […]
Where do you deliver?
We currently deliver products to Australia, Mainland UK and the following European destinations – Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. Mainland UK includes Northern Ireland and the Scottish Highlands & […]
