We pride ourselves on premium quality chocolate and take all issues relating to this very seriously with the attention they deserve. If your purchased product doesn’t taste right, or tastes different to how it usually does, please email us at info@pana-organic.com with the name of the product, the retail store it was purchased from, as well as a picture of the best before date and/or chocolate. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.